I said I'd be finding a different provider based on the odd way they went about informing me of these changes and refused to e-mail as requested. Turned out they needed to speak because they were switching to a new version and my former price plan (less than 3%) was no longer valid. I made a formal complaint as they didn't respect my boundaries and continued to call and text me at odd hours. They continued to text until I blocked them. They said they couldn't e-mail and that I must speak on the phone. I asked to please email these details and to not contact me on my personal line. In September 2021, a random representative started to text me on my personal cellphone saying I needed to speak to one of their account execs for an account review. There are a few small things I'd like to see updated eventually, like being able to customize and/or remove payment types (remove cash, for example), and also I'd like some more complex options for programming discount codes.ĭishonest practices, poor organization, slow reply times, high turnover, frequent glitches- to avoid Make sure you check through the email settings before you start using it, we had a few default emails that were still auto-sending that we should have customized sooner than we did, and I overlooked that they were sending out. They have options of how to set up different types of operations, so it's good to have someone to work with. Once you get the hang of it, you should be able to do most everything yourself, but the support team will help get everything set-up initially, which is really nice. So helpful! The support team for set-up were very thorough and helpful as well. The software helps us avoid over-booking, and it also automatically sends customized emails to remind people when and where they need to be. Peek has helped tremendously! There is a lot of capability to the system, and you may have to find a few work-arounds to best suit your business, but all-in-all, I've been really impressed with the capabilities. Rentals and shuttles are a small part of our business, so we needed to streamline the amount of time it takes to manage it. We can edit the schedule as needed, and the best part is the reduced call volume in our otherwise busy retail shop. Peek Pro has allowed us to easily add our reservations to our website, allowing customers to see what's available and book online. I was worried about how to integrate into Quickbooks on the accounting-side, but I've figured out some methods to enter the Peek sales that aren't very complicated. Peek charges a percentage on each booking (currently 6% i think), which most operators, including ourselves, add as a booking fee to the customer (which is pretty typical nowadays, so I don't have an issue with it). Also, there is ultimately not much cost to do this. I haven't had to call for support, but I would expect them to be very helpful if needed. I put a lot of time into the initial set-up, but that was expected. The automated emails also help make sure that people don't miss their reservation, and they get a reminder of things they should bring and what time they need to be there, and we don't need to put in any extra work to make this happen. Huge time-saver, very happy.Īs mentioned above, we are saving a LOT of time answering fewer phone calls regarding booking kayak trips or questions about the kayak trips. Great fit for our small rental & shuttle operation.
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